| 1.- Can
the breath alcohol analyser work with the currency
of my country? |
|
| 2.- Can
the machine work with bank notes? |
| |
Yes,
it also works with Bill Acceptor. |
|
| 3.- Can
the machine speak my language? |
| |
Yes, it can. And it also speaks 5 other languages and 15 possible combinations among these 6 languages, including yours. |
|
| 4.- Can it measure the legal drink-driving limit of my country? |
|
| 5.- And if that legal limit changes, can I adjust the machine so that it can operate within the new limit? |
| |
Yes, you
can, following the instructions for use. |
|
| 6.- Can I change the language of the breath alcohol analyser? |
| |
Yes, you
can. There are six languages available and fifteen
possible combinations among them. |
|
| 7.- Can it speak two languages at a time? |
|
| 8.- Can the messages of the machine be personalised? |
| |
Yes,
but we offer that possibility for orders of no
less than 200 machines. |
|
| 9.- How much is the price for 1 sample machine assembled? |
| |
350
euros. Sample machine goes with euro coin
mech. Later we will send to you your country
coin mech. with the new order. |
|
| 10.- Can the voice of the machine be switched off? |
| |
Yes,
it can. Follow the instructions for use. |
|
| 11.- Can the volume be turned up? |
| |
Yes, it
can. Follow instructions for use. |
|
| 12.- How do you send the sample? |
| |
You have
to call to your agency "Courier" (FEDEX,
TNT, UPS, DHL, etc...). We don't send samples
by normal post office. |
|
| 13.- What happens if someone inserts a coin before the previous test is finished? |
| |
Nothing
happens. The machine memorises the new test. |
|
| 14.- How long is it necessary to wait between tests to have a reliable result? |
|
| 15.- Why shouldn't I smoke or drink 10 minutes before the test? |
| |
Because
drinking and smoking affect the result. |
|
| 16.- How many straws can the machine keep? |
|
| 17.- Can someone take all the straws at a time? |
| |
No,
it’s impossible. Our breath alcohol analyser
is provided with a special system that prevents
that occurrence and users can only take one straw
at a time. |
|
| 18.- Can the machine work on my electric power? |
| |
Yes,
it can. It works on the worldwide electric power
system. |
|
| 19.- How much is the cost to ship machines from your factory to my country or city? |
| |
You
have to ask to your transport agency. Our prices
are Ex-Works. You can choose between truck, ship
or airplane. Ask to your agency which is the
best solution depending of your location. We
will give you the measures and weight of the
packaging boxes or container. |
|
| 20.- Can I choose the colour of the machine? |
| |
Yes, you can. For standard
orders we have only 3 colours: Metal grey, Yellow
Taxi or Red Ferrari. For order superior of 500
units you can chose the colour that you prefer. |
|
| 21.- And if I want to change the colour of the machine, what shall I do? |
| |
You have
to dismount electronics and plastic parts and
send the metal body machine to a painting company,
and then you can repaint your machine with your
favourite colour. |
|
| 22.- How many coins does the coin box store? |
|
| 23.- Where is the machine mounted, on the wall or on top of the bar? |
| |
The
machine must be mounted only on a wall. |
|
| 24.- Which are the best locations to place the breath alcohol analyser? |
| |
Every
place where people take alcoholic drinks like:
discotheques, pubs, restaurants, bars, clubs,
but also in: Motels, Petrol Stations and
Parking. |
|
| 25.- Which is the average profitability of the breath alcohol analyser? |
| |
It depends
if the establishment opens on a daily basis or
just at weekends, etc. |
|
| 26.- Which is the profit ratio I must pay to the owner of an establishment so as to place a breath alcohol analyser? |
| |
Generally,
we give a 25% of the profit and we provide the
straws. |
|
| 27.- Which taxes do I have to pay to have a coin-operated breath alcohol analyser? |
| |
The
same as for other recreational machines like
coin operated weighing machines. |
|
| 28.- Can it be operated without coins, free, as a service to the customer? |
| |
Yes,
it can. We can prepare machine with a free pusher
to start the test. |
|
| 29.- Which coin should I choose in my country so as to operate the machine? |
| |
Whichever.
But only one type of coin. Because the coin mech.
can be programmed to accept only one kind of
coin, later you can programme machine to accept
1, 2, 3 or maximum 4 coins per test, but always
the same kind of coin. |
|
| 30.- How many coins can the machine accept? Does it have to be always the same coin? |
| |
You can
adjust the machine to work for a maximum of 4
coins, but it has to be the same type of coin. |
|
| 31.- What happens if someone blows some liquid into the breath alcohol analyser when the test is being done? |
| |
Nothing
happens. The machine has a liquid outlet system. |
|
| 32.- How does it give the result of the test? |
| |
The result
is displayed on a screen; the machine doesn’t
provide any ticket. |
|
| 33.- What are the visual indications on the machine for? |
| |
They
help the user make the test in places where the
high noise levels would make it impossible to
hear the voiced messages. |
|
| 34.- Can I put the instructions for use in my language? |
| |
Yes,
you can print your personal marketing sticker,
including the instructions for user in your language,
or we can supply to you with our marketing sticker
by email or CD, and then you can change the text
from English to your language in your country. |
|
| 35.- What warranty does your product have? |
|
| 36.- Can I extend the warranty? |
| |
You
can have an extended warranty of 4 years on payment
of 60 €. |
|
| 37.- How do I get the technical assistance in case of a breakdown? |
| |
You must
contact us either by email or by phone explaining
what is wrong and we will offer you the appropriate
solution. We have a line for technical assistance
opened from Monday to Friday from 8:00 am to
19:00 pm, languages only English and Spanish. |
|
| 38.- Do you accept cheques? |
| |
No, we
don’t accept cheques, only bank money transfer. |
|
| 39.- Do you accept letters of credit? |
| |
Only for
amounts over 200.000 € and guaranteed by
reputed banks. |
|
| 40.- How can I pay if a buy a lot of machines? |
| |
You pay
50% at the moment of order and 50% before dispatch. |
|
| 41.- How do you ship the breath alcohol analyser? |
| |
By
Truck, sea cargo or aeroplane. |
|
| 42.- Can I get the machine with my usual agency of transport? |
|
| 43.- What does it mean that your prices are EX WORKS Saragossa? |
| |
It
means that they do not include shipment. |
|
| 44.- How can I contact your firm? |
|
| 45.- How do you send the pro forma invoice and the definite one? |
| |
We send
the pro forma invoice by email or fax and we
will post the definite one or ship it with the
article. |
|
| 46.- What do I have to do once the bank transfer is done? |
| |
You must
send us a fax or an email to confirm the transfer. |
|
| 47.- What information do you need to send the article correctly? |
| |
We need
your company or your personal information, including
address, postcode, town, country and your telephone
number. |
|
| 48.- Can I visit your factory in Spain? |
|
| 49.- Can I send suggestions in order to improve your machine or to give new ideas? |
| |
Yes,
of course. They are welcomed. |
|
| 50.- Can I suggest a new question to your list? |
| |
Yes,
you can. We appreciate your collaboration. |
|
| 51.- Does the breath alcohol analyser come with an instructions manual? |
| |
Yes,
we’ll send it by email or by ordinary post
with your first order. |
|
| 52.- Are instructions easy to understand? |
|
| 53.- Do you have any illustrative brochure to show the breath alcohol analyser to my clients? |
| |
Yes. We
have PDF brochure in different languages to be
downloaded from our web page. |
|
| 54.- Can I have an exclusive contract for my town or country? |
| |
Yes, you
can. But we must deal with quantities and minimum
orders. |
|
| 55.- Why does it take you one day or more to answer my emails, fax or phone calls? |
| |
First of
all, because we receive lots of emails and faxes;
secondly, because our 8-hours working timetable
and the European time are different from other
countries.. |
|
| 56.- Is the metal body of the machine resistant to bumps, cigarette, lighter or matches burns? |
|
| 57.- How often do I have to calibrate the machine and how much does a calibrator cost? |
| |
We
recommend a calibration every 3 months. You’ll
need only one calibrator for all the machines
and it costs 35 €. |
|
| 58.- Is the breath alcohol analyser prepared to work with my country voltage? |
| |
Yes, it
can operate with any electric power system. |
|
| 59.- Does the coin mech. give change? |
| |
No,
it doesn’t. It accepts only one type of
coin, 1 2, 3 o 4 times the same coin, depending
on how the machine has been programmed. |
|
| 60.- Where can I find your firm address, email, telephone and fax numbers? |
| |
You can
find it at our web page. There you’ll find
all the information about our firm. |
|
| 61.- How much is the cost of customs to import your products? |
| |
We don't
know. We can't know the legislation of all countries.
Ask information to your import Agency. Between
European Community countries, it is a Free Market.
Companies don't pay VAT or taxes. If you are
outside Europe and you need EUR 1 Certificate,
we will give commercial invoice and packing list
to your transport company, and then they will
have to ask to customs to prepare the EUR 1 Certificate
for your shipment. It is very easy to do. |
|
| 62.- How much is the minimum order to programme the machines for my country coin? |
|
| 63.- Do you accept credit cards? |
|
| 64.- What are the dimensions of the Breath Alcohol Analyser master carton? |
| |
One
master carton has inside 5 assembled Breath Alcohol
Analysers. Dimensions of master carton are …..
cm x …..cm x ….. cm. Gross weight: …..
kg. |
|
| 65.- What are the dimensions of the Electronic Kit master carton? |
| |
One
master carton has inside 10 Electronic Kits.
Dimensions of master carton are ….. cm
* …..cm * ….. cm. Gross weight: …..
Kg. (Coin mech., if needed, goes in a different
box). |
|
| 66.- What are the dimensions of the FULL KIT master carton? |
| |
The FULL
KIT master carton is composed of the Breath Alcohol
Analyser master carton and the Electronic kit
master carton. (Coin mech., if needed, goes in
a different box). |
|
| 67.- What are the dimensions of the Coin Mech. master carton? |
| |
If you
buy the assembled machine, then it goes fixed
on the metal body machine.
If you buy the FULL KIT or the Electronic Kit,
then it goes in a different box.
Dimension of the coin mech. master carton depends
of the quantity of the order. |
|
| |
